This Financial Services Guide (FSG) is an important document. It is designed to assist you in deciding whether to use any of the financial services and products offered by us, CrowdProperty Pty Ltd (‘CrowdProperty’) ACN 633 516 195.
As an Authorised Representative (No. 001285637) we are required to provide our retail investors with this FSG. We do not act as a representative of any other licensee in relation to the services we provide you.
This FSG provides you with important information about:
• The types of services and products we can offer to you
• How we (and other relevant persons) are remunerated for these services and products
• Our external complaints handling procedures and how you can utilise them
• How you can contact both us and our responsible entity, Quay Fund Services Limited.
This FSG is designed to help you understand our services and products before you use them or invest in them. CrowdProperty operates as a licenced representative, which allows key personnel to concentrate their time and energy on portfolio management, the discovery of investment opportunities and the communication with investors of the CrowdProperty Retail Investment Trust (Fund).
Quay Fund Services Limited (Quay) act as responsible entity for CrowdProperty and provide services including compliance, management and reporting.
You should ensure you read all documents carefully and consult with your licensed financial adviser if required.
Information about us
CrowdProperty is a leading online lending platform providing finance to small-to-medium property developments.
We meet the need for finance from property professionals who build high quality property developments, with a source of funds from a diverse range of investors.
Our financial services and financial products
We are authorised to provide the following financial services:
1) Provide general financial product advice in respect of the following financial product:
- CrowdProperty Retail Investment Trust;
2) Deal in financial product on behalf of another person by applying for, acquiring, varying or disposing of the following financial product:
- CrowdProperty Retail Investment Trust;
We are authorised to provide financial services to retail and wholesale clients.
Certane CT Pty Ltd operates and provides custodial services and CrowdProperty administration services to the CrowdProperty Retail Investment Trust.
Product disclosure statement (PDS)
Before you can invest in our retail financial product, we are required to provide you with a PDS. The PDS contains important information regarding the features, benefits, risks and fees applicable to an investment in that financial product and should be read carefully to enable you to make an informed decision about whether to invest in the financial product.
Target market determination (TMD)
The TMD sets out the type of investors/unit holders for whom the product would likely be suitable for with regards to their objectives, financial situation and needs (the "target market") as well as any distribution conditions associated with the respective fund. In order to invest in our retail financial product, you will need to pass a suitability test meeting these requirements.
Statement of advice (SOA)
A SOA will normally be given to you when you are provided with any personal financial product advice, which takes into account your objectives, financial situation and needs. We do not provide personal advice. Therefore, we will not provide you with an SOA.
An intermediary (such as a financial planner, stockbroker or dealer group) may provide you with an SOA.
CrowdProperty has been appointed as the Registry of the Fund.
The role of the Registry is to keep a record of Investors in the Fund. This includes information such as the class of interests held by investors, TFNs (if provided), and bank account details.
CrowdProperty and Quay will seek to ensure that comprehensive and accurate records of all transactions and investments undertaken, and documentation executed, are properly maintained for the CrowdProperty Retail Investment Trust for which they are responsible.
Remuneration or other benefits received by us
If you invest in a financial product we provide, we will receive remuneration in relation to your investment in the financial product. This remuneration may include management fees (including transaction and ongoing fees). We may also be entitled to recover expenses incurred. The remuneration and expense recoveries we will receive will be set out in the financial product’s PDS. We do not receive any fees, nor do we charge you additional fees, for providing financial product advice.
Financial advisers and intermediaries may also receive fees from you and typically, this will be disclosed in their SOA. No commission will be paid by us to financial advisors in respect of any retail investor.
Remuneration or other benefits received by CrowdProperty
Our employees who give any retail investor general product advice do not receive specific payments or commissions for the giving of that advice. These employees and our directors receive salaries, bonuses and other benefits from us.
Bonus payments and other benefits are discretionary and based on achievement of predetermined objectives.
You may receive advice in relation to the products we offer from financial advisers that do not work for us. These advisers do not receive any commission from us.
The adviser’s remuneration is added to the fees you may pay when investing in our products. Our fees plus those fees for the services provided by Certane CT, CrowdProperty and Quay Fund Services including responsible entity, compliance, administration, custodian oversight and reporting services are set out in the PDS for the financial product.
Your adviser is also required to set out the remuneration they receive in their FSG and SOA which they must give to you.
All fees are disclosed in detail in the Product Disclosure Statement (PDS).
Remuneration or benefits paid to other parties
Where you have been referred to us via a third party IDPS platform, we may pay a rebate to that IDPS platform provider.
Quay and CrowdProperty have professional indemnity insurance cover in place in respect of financial services provided to our clients. This insurance covers claims in relation to the conduct of our past and present representatives. These arrangements comply with the requirements of section 912B of the Corporations Act 2001.
Disclosure of relevant conflicts of interest
We do not have any relationships or associations which might influence us in providing you with our financial products and services.
Your right to privacy is important to CrowdProperty. A statement explaining your privacy rights and our rights and obligations in relation to your personal information is contained in the PDS of our financial products.
Both Quay and CrowdProperty have established procedures for dealing with complaints.
If an investor has a complaint, they can contact the relevant Responsible Entity or CrowdProperty during business hours.
CrowdProperty – Investment Manager for the CrowdProperty Retail Investment Trust
Please contact the Investment Manager at email@example.com. CrowdProperty will use reasonable endeavours to deal with and resolve the complaint within a reasonable time but in any case, no later than 30 days after receipt of the complaint.
If you are not satisfied with how your complaint was handled and require further resolution you can contact the Responsible Entity or the Australian Financial Complaints Authority (AFCA) on the contact details provided below.
Contacting Quay - Responsible Entity for the CrowdProperty Retail Investment Trust
Please contact the Responsible Entity on 1300 114 980 or +61 2 8405 5672 or alternatively write to the Responsible Entity at PO Box R186 Royal Exchange, Sydney NSW 1225.
Quay will use reasonable endeavours to deal with and resolve the complaint within a reasonable time but in any case, no later than 30 days after receipt of the complaint.
If you are not satisfied with how your complaint was handled and require further resolution you can contact the Investment Manager or the Australian Financial Complaints Authority (AFCA) on the contact details provided below.
Australian Financial Complaints Authority
AFCA is the new external dispute resolution scheme for complaints involving financial services and products replacing FOS.
The contact details for AFCA are:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
More information about the Australian Financial Complaints Authority is available from their website: https://www.afca.org.au/
Quay Fund Services Limited
PO Box R186,
Royal Exchange NSW 1225
Telephone: 1300 114 980 or +61 2 8405 5672
Address: 50 Yeo Street, Neutral Bay NSW 2089