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What information do I need to provide?
To register an account, we will need: your full name, email address, date of birth, mobile number, proof of identity, and proof of address (alongside other corporate details if investing through your company).
How do I withdraw funds from my standard account?
If you have funds deposited in your Standard account, you can withdraw them on request. Fill in the ‘bank details’ section of your profile with the account which you would like them to be returned to, and then click the ‘withdraw’ button. This will take 1-5 working days.
How long will it take for funds to be returned to me after I have requested a withdrawal?
Once you have requested withdrawal you can then expect funds to be returned to you within 1-5 working days.
How do I set up an account?
To register as a lender with CrowdProperty click the link provided and add your necessary personal or company details. We will be in touch to arrange the next steps.
Are there any fees involved with setting up a lending account?
No. Setting up a CrowdProperty account is free of any charges.
Why do you need Anti-Money Laundering and Know Your Customer checks?
As an authorised business, it is necessary that we perform certain Anti-Money Laundering and Know Your Customer checks to verify your identity and prevent money laundering. For this reason, we ask every lender to upload a proof of identity (we can accept a valid passport or driving licence) and a proof of address (we can accept a utility bill or bank statement). We are partnered with a third-party provider who perform electronic checks against certain watchlists also. For this reason, lenders are only able to pledge and open an account once these checks have been passed.
How do I choose which account I would like to Pledge from: Individual, Company Trust or SMSF?
When pledging (view ‘how do I pledge towards a project’ for further information), specify the amount that you would like to pledge. Beneath this field, you must actively select which account you would like the pledge to come from. You will have the option of either Individual (Standard), Company, Trust or SMSF, depending on which accounts you have set up.
How do I reset my password?
To reset your password, log in to your lender account and view the ‘personal details’ page. Scroll down to the ‘Account Preferences’ section, and where it says ‘password’ enter your new password and confirm this in the confirmation box. Save this information and your password will reset.
Can I transfer funds from a joint account?
You can transfer funds towards a project from a joint bank account. We will require a proof of identity and proof of address for every named account holder. The transfer must come from an account associated with the name of the account of the lender.
How do I close my account?
To close your account, please contact our team who will follow the necessary process. Please note, you cannot close your account if you have any active investments.
What happens to my account and investments if I die?
The investments become part of your estate and will be managed in the first instance, by the Executors of your Will and then the beneficiary(ies) to whom you leave your estate. They, like you, will only be able to access and withdraw the funds you have pledged to projects and the interest made once the project has been completed.
Borrower FAQs
What is Peer-to-Peer Lending?
Peer-to-peer (P2P) Lending is a form of marketplace lending, which allows a person to lend money to another person to company as an alternative to financing through the more traditional big banks.
How long has CrowdProperty been operating?
CrowdProperty has been operating in the UK since 2014. We launched in Australia in 2020.
How does CrowdProperty make money
CrowdProperty is paid by the borrower for financing their projects - an initial fee and then interest on the amount they are loaned through the platform for each project, when it is completed.
Why am I not receiving your emails
Please check your junk mail or spam folder as this email can sometimes be sent there. If you are still experiencing problems please email us at [hello@crowdproperty.com.au](mailto:hello@crowdproperty.com.au)
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